YOU CAN ORDER ONLINE, VIA EMAIL, MAIL OR FAX (please see contact us page for details)
For UK orders please email for details.
For international orders, please e-mail or phone before ordering so we can give you a shipping quote.
If ordering via Email, Mail or Fax, please remember to include all relevant information (sizes, colours, types, quantity, etc.).
If you are outside the UK we will get in touch to give you Shipping details, inclulding shipping charges.
Methods of Payment: We accept UK postal orders, cashiers checks, bank drafts and credit card payments via PayPal. PayPal accept the following credit cards: · Visa · MasterCard · Switch · Solo · Visa Electron
If we are unable to process your credit card, please check your details (card number, expiry date, name and address, etc.) to ensure you have entered them exactly as they appear on you credit card/statement. Please refer to your credit card issuer if the problem persists.
Please Note: We accept personal or company checks from the UK only.
DO NOT SEND CASH!! Not only is this unwise but it is also unsafe. If you have no other alternative, you may send cash AT YOUR OWN RISK. However, we cannot be held responsible for lost payments.
Order Delivery Please allow up to 2 weeks for UK delivery and up to 4 week for the rest of the world. If you do not receive your order by this time, please notify us with all the relevant details.
Occasionally, an item may be out of stock. Stock lead times are typically 7-10 days. If this will affect delivery of your order, we will contact you. In this case, you have the option to cancel.
Returns and Exchanges In the highly unlikely event that goods are damaged or lost in the post, you are covered by our refund or replacement policy. Please retain all packaging and goods. The postal service or courier will probably want to inspect them.
If anything has been damaged in transit, please inform us as soon as possible and do not attempt to use the item(s), as we may not cover damage which is caused after shipping, unless it falls within our guarantee. (Pleasse see under Guarantee below).
Please Note When you sign for delivery of goods, you are not merely signing for receipt of goods but receipt of goods in an undamaged condition. It is therefore in your own interest to ensure your delivery is in good condition. The courier should not object to you inspecting the goods.
Cancellations We only sell items that meet our high standards for both workmanship and value for money. Everything should be in new condition and fit for purpose, except those items stated as in used condition. Used items are sold as described but they will match the description we give them.
If you cancel your order before despatch, there is normally no charge. However, cancellations after your card has been charged will incurr a 10% transaction charge. It is, therefore, in your own interest to ensure the goods you order are what you want. If in any doubt, please email or phone to clarify any detail before placing your order.
Returning or Exchanging Items by Mail:
Returns Instructions.
Please keep a copy of the invoice for your records.
Circle the item(s) that you are returning or exchanging and on the bottom of the invoice, state the reason for the return.
State whether if you want a credit to your credit card or if you want an exchange.
We will send exchange goods to the original delivery address unless otherwise. stated.
Wrap and seal your return(s) securely, in the original packaging where possible. Packages must be returned prepaid. We do not accept C.O.D. deliveries.
Send returns to:
TAMFRAESC Military Supplies Returns 1 Culzean Place Glenrothes KY7 4RX
We will only refund shipping charges if we have despatched goods incorrectly or if they are defective.
Guarantee All our new goods carry a 12 month guarantee against defective workmanship. They should be fit for purpose. Should you experience any problems with workmanship or quality, please contact us as soon as possible by email or phone. This guarantee does not apply to used items.
Please Note This guarantee does not cover misuse of goods. The things we sell are fit for the purpose stated only.
Your statutory rights are not affected.
Credit Card Safeguard All credit card transactions are carried out via a secure connection to the PayPal site. We do not hold credit card details on our own site.
